At Silvory Shop, we want you to love every item you receive.
If something isn’t quite right, we’re here to make the process simple and hassle-free.

How long do I have to return an item?
You have 30 days from the date of purchase to request a return or exchange.
Unfortunately, we cannot accept requests made after this period.

What items are eligible for return?
To be eligible, items must be:
– Unworn and unused
– In their original packaging
– Free from damage, stains, or signs of cleaning

What do I need to provide?
Please include your order number or proof of purchase to help us quickly locate and process your request.

Where should I send my return?
All returns should be sent directly to our return address:

No. 97, Zone A, Zhongnan Building Materials & Home Park, Wanzhou Avenue,
Fancheng District, Xiangyang, Hubei, China

(Please contact us first for detailed return instructions.)

Are there items that cannot be refunded?
– Sale or promotional items are non-refundable.
– Partial refunds may apply if returns are requested after 30 days (subject to approval).

How do refunds work?
Once we receive and inspect your returned item, we will email you to confirm the status.
If approved, refunds will be issued to your original payment method within a few business days.

Haven’t received your refund yet?
– Double-check your bank account.
– Contact your credit card company or bank (processing may take time).
Still no luck? Email us at [email protected] or call 13517254911 and we’ll gladly assist.

Need an exchange instead?
If your item arrives defective or damaged, please contact us at [email protected] with your order details and a photo of the issue. We’ll arrange a replacement for you.

Who covers return shipping?
Return shipping costs are the responsibility of the customer.
For returns valued over $75, we recommend using a trackable shipping service.

How long does it take to receive a replacement?
Delivery time depends on your location. Tracking information will be shared once your replacement is shipped.