Return Policy
Return & Exchange Policy
At Silvory Shop, we want you to love every item you receive.
If something doesn’t quite meet your expectations, we’re here to make the return or exchange process simple and hassle-free.
How long do I have to return an item?
You have 30 days from the date of purchase to request a return or exchange.
Unfortunately, we cannot accept requests made after this period.
What items are eligible for return?
To be eligible for return or exchange, items must meet the following conditions:
Unworn and unused
In their original packaging
Free from damage, stains, or signs of wear
What do I need to provide?
Please include your order number or proof of purchase to help us quickly locate and process your request.
Where should I send my return?
All returns should be sent directly to our return address:
No. 97, Zone A, Zhongnan Building Materials & Home Park
Wanzhou Avenue, Fancheng District, Xiangyang, Hubei, China
(Please contact us first for detailed return instructions.)
Are there items that cannot be refunded?
Sale or promotional items are non-refundable.
Partial refunds may apply if returns are requested after 30 days (subject to approval).
How do refunds work?
Once we receive and inspect your returned item, we will email you to confirm the status of your return.
If approved, refunds will be issued to your original payment method within a few business days.
Haven’t received your refund yet?
Double-check your bank account or payment method.
Contact your credit card company or bank (processing may take time).
Still no luck? Email us at [email protected], and we’ll gladly assist.
Need an exchange instead?
If your item arrives defective or damaged, please contact us at [email protected] with your order details and a photo of the issue. We will arrange a replacement for you.
Who covers return shipping?
Return shipping costs are the responsibility of the customer.
For returns valued over $75, we recommend using a trackable shipping service to ensure the item is safely returned.
How long does it take to receive a replacement?
Delivery time depends on your location. Once your replacement is shipped, tracking information will be shared so you can monitor its progress.