Shipping Policy
Shipping Policy
Thank you for shopping at Silvory Shop. We are committed to providing you with a smooth and reliable shopping experience. Please review the information below to understand our shipping process. If you have any questions, feel free to contact us at [email protected].
Processing Time
All clothing orders are processed within 2–5 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your delivery.
Please note that processing time may take longer during peak seasons (such as holidays or sale events). We recommend placing orders early to ensure timely delivery.
Shipping Rates & Delivery Times
We offer multiple shipping options to meet your needs. Shipping costs and delivery times depend on your location and the shipping method selected at checkout.
Standard Shipping: 7–14 business days
Expedited Shipping: 5-7 business days
International Shipping: 10–20 business days (depending on destination)
Shipping rates are automatically calculated at checkout based on the weight and size of the clothing items and the destination address.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking details to update after you receive the confirmation email.
If you experience any issues tracking your order, please contact us at [email protected], and we will be happy to assist you.
International Shipping
We proudly offer international shipping to many countries. Please note that international orders may be subject to customs duties, import taxes, and fees, which are the responsibility of the recipient.
Customs policies vary by country, so we recommend checking with your local customs office for details.
Silvory Shop is not responsible for delays caused by customs clearance or international transit issues once the package has left our facility.
Shipping Restrictions
At this time, we are unable to ship to the following:
P.O. Box addresses
APO/FPO addresses
Certain remote or restricted locations
Please ensure your shipping address is accurate and complete to avoid delivery issues.
Lost or Stolen Packages
Silvory Shop is not responsible for packages that are confirmed as delivered to the address provided.
However, we will gladly assist you in working with the carrier to locate your package or file a claim.
If you believe your parcel has been lost or stolen, please contact us immediately.
Returns on Shipping Costs
Shipping costs are non-refundable, except in cases where the return or cancellation is due to our error or a defective clothing item.
For information on returning an item, please refer to our Return & Refund Policy.
Order Modifications
If you need to change your shipping address or cancel your order, please contact us as soon as possible after placing it.
Once your order has been shipped, we are unable to make modifications.
Shipping Address
Please ensure that your shipping address is accurate and complete before finalizing your purchase.
We are not responsible for delays or delivery issues caused by incorrect address information.
Contact Us
If you have any questions or concerns about your shipment, please don’t hesitate to reach out to us at:
[email protected]
Thank you for choosing Silvory Shop.
We truly appreciate your support and will do everything we can to ensure your clothing arrives on time, in perfect condition, and ready to be loved.